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CRM - Luxury Real Estate Customer handling experience
Overview:
The Customer Relationship Manager in Luxury Real Estate plays a crucial role in ensuring high levels of satisfaction and loyalty among high net worth clients. They are responsible for managing client relationships, providing exceptional service, and fostering long-term connections to drive sales and maintain brand reputation.
Responsibilities:
- Build and maintain strong relationships with luxury real estate clients
- Understand client needs and provide personalized solutions
- Ensure seamless communication and coordination between clients, sales, and marketing teams
- Resolve client issues and escalations effectively and promptly
- Manage and update client databases and CRM systems
- Collaborate with the sales team to meet client satisfaction and sales targets
- Coordinate and oversee client events and networking activities
- Stay updated on luxury real estate market trends and industry developments
- Prepare regular client reports and feedback analysis
- Develop and implement customer retention strategies
- Implement and maintain high standards of customer service
- Provide guidance and support to junior customer service professionals
- Ensure compliance with industry regulations and standards
- Conduct client satisfaction surveys and gather feedback
- Participate in training programs to enhance customer relationship management skills
Qualification:
- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in customer relationship management within the luxury real estate industry
- Demonstrated success in managing high net worth clients
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- In-depth understanding of luxury real estate market trends and customer preferences
- Proficiency in CRM software and Microsoft Office suite
- Ability to work effectively in a fast-paced, dynamic environment
- Exceptional organizational and time management skills
- Keen attention to detail and accuracy
- Ability to maintain confidentiality and professionalism at all times
- Proactive and results-driven mindset
- Flexibility to travel and attend client meetings and events as needed
- Professional certifications in customer relationship management is a plus
- Fluency in multiple languages is advantageous
Workplace Type:In-Office
Employment Type:Full-time
Experience Level:entry-level, associate, mid-senior-level
Annual Compensation:
INR 300,000 – 600,000
Work Experience (years):3-12 years
Accounts Manager Real Estate
Overview:
The Accounts Manager in Real Estate plays a crucial role in overseeing the financial aspects of real estate operations and ensuring compliance with accounting standards and regulations. They are responsible for managing financial resources, analyzing financial data, and providing strategic insights to support business decisions within the real estate sector.
Responsibilities:
- Developing and implementing financial policies and procedures.
- Managing accounts payable and receivable processes.
- Preparing financial statements, reports, and budgets.
- Conducting financial analysis to support investment decisions.
- Ensuring compliance with real estate regulations and accounting standards.
- Overseeing financial audits and tax filings.
- Monitoring cash flow and financial performance.
- Collaborating with internal teams to drive financial efficiency.
- Managing client trust accounts and escrow funds.
- Providing financial guidance and support to real estate agents and clients.
- Negotiating and managing contracts with vendors and service providers.
- Developing and maintaining relationships with financial institutions and stakeholders.
- Resolving financial disputes and managing risk.
- Supervising and mentoring junior finance staff.
Qualification:
- Bachelor’s degree in Accounting, Finance, or related field.
- Certified Public Accountant (CPA) designation is preferred.
- Proven experience in real estate accounting and financial management.
- Expertise in accounting software and financial analysis tools.
- Thorough understanding of real estate regulations and compliance requirements.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize and manage multiple tasks effectively.
- Detail-oriented with a high level of accuracy.
- Proven track record in financial negotiations and client management.
- Sound knowledge of tax laws and financial reporting standards.
- Ability to work effectively in a fast-paced real estate environment.
- Strong leadership and team management skills.
- Proficiency in Microsoft Excel and financial modeling.
- Adherence to ethical and professional standards.
Workplace Type:In-Office
Employment Type:Full-time
Experience Level:
associate, mid-senior-level
Annual Compensation:
INR 50,000 – 100,000
Work Experience (years):5 – 20 years
Site Supervisor for redevelopment projects with core area in Finishing/RCC
Overview:
The Site Supervisor for redevelopment projects with a core area in Finishing/RCC plays a pivotal role in overseeing and coordinating the activities of construction sites. This role is essential for ensuring that redevelopment projects are executed efficiently, accurately, and adhere to all relevant regulations and standards.
Responsibilities:
- Supervise and manage all on-site aspects of redevelopment projects, focusing on Finishing/RCC work
- Ensure compliance with all applicable regulations, building codes, and safety standards
- Coordinate with the project manager to schedule subcontractors, deliveries, and material procurement
- Oversee the quality of work performed by subcontractors and employees, ensuring adherence to project requirements
- Implement and maintain a site safety program, conducting regular safety inspections
- Resolve any unexpected technical difficulties and other problems that may arise on-site
- Monitor and report on project progress, ensuring that deadlines and budgets are met
- Collaborate with architects, engineers, and other stakeholders to address technical issues
- Supervise and manage the day-to-day activities of laborers and subcontractors
- Implement and enforce site rules and regulations to maintain order and discipline
- Review and interpret project plans and specifications
- Conduct regular quality control inspections to ensure workmanship standards are met
- Prepare and submit daily reports on work progress and site activities
- Participate in regular meetings with the project manager and other stakeholders to provide updates on site activities
- Ensure that all project documentation is accurate and up to date
Qualification:
- Proven experience as a Site Supervisor or similar role in redevelopment projects with a core focus on Finishing/RCC work
- Strong knowledge of construction processes, materials, and equipment
- Excellent understanding of building codes, regulations, and safety standards
- Demonstrated ability to read and interpret project plans and specifications
- Proficient in using construction management software and MS Office Suite
- Exceptional leadership and team management skills
- Ability to effectively communicate and collaborate with various stakeholders
- Strong problem-solving and decision-making abilities
- Solid understanding of quality control procedures and practices
- Knowledge of budgeting, scheduling, and project management principles
- Certification in site safety management is a plus
- Ability to work effectively in a fast-paced and demanding environment
- Excellent organizational and time management skills
- Valid driver’s license and willingness to travel to different project sites as required
Workplace Type:In-Office
Employment Type:Full-time
Experience Level:associate, mid-senior-level
Annual Compensation:
INR 25,000 – 35,000
Work Experience (years):10-15 years
Site Engineer Projects/Construction
Overview:
The Site Engineer for Projects/Construction plays a crucial role in overseeing and managing construction projects in the Bandra to Andheri area. The individual will be responsible for ensuring that construction projects are completed on time, within budget, and in compliance with all relevant regulations and standards.
Responsibilities:
- Plan and coordinate construction activities
- Manage project timelines and progress
- Supervise construction teams and subcontractors
- Ensure compliance with safety and quality standards
- Resolve any issues or obstacles that may arise during construction
- Review and interpret engineering drawings and specifications
- Monitor and report on project budget and expenses
- Communicate with stakeholders and clients regarding project updates
- Conduct regular site inspections and audits
- Implement and enforce site regulations and guidelines
Qualification:
- Bachelor’s degree in Civil Engineering or related field
- Professional Engineer (PE) license is preferred
- Proven experience in construction project management
- Proficiency in AutoCAD and other relevant software
- Strong knowledge of construction methods and materials
- Excellent communication and interpersonal skills
- Ability to think critically and solve complex problems
- Understanding of regulatory requirements and building codes
- Experience in managing and leading construction teams
- Strong organizational and time-management abilities
Workplace Type:In-Office
Employment Type:Full-time
Experience Level:entry-level, associate, mid-senior-level
Annual Compensation:
INR 250,000 – 400,000
Work Experience (years):5 – 15 years